Shipping Policies :
DOMESTIC-
- Shipping within India is Minimum 100 INR. Per kilogram
- COD is applicable for orders below 5000INR, COD charges will be 200INR for an order.
- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at online@krishmusicals.com within 4 hours of placing the order.
INTERNATIONAL–
- Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
- Any Custom Charges or VAT or Duty has to be borne by the customer.
- Our delivery partner is DHL. In rare cases we use other reputed services too.
- We unfortunately do not have an exchange policy for international customers. No Exchanges, Returns or Refund.
- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at online@krishmusicals.com
RETURN POLICY
During Covid-19 restrictions:
All the orders placed in the lockdown period are non-refundable and non-returnable, for the safety of all the individuals. Returns will not be allowed for concerns involving dimension or color of the product, nature of the material, change of mind or delayed delivery.
At Krish Musicals, We work very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. In case you received a defective product or you have changed your mind after placing the order, we are here to help you.
- Please write to us within 48 hours of receiving your product at online@krishmusicals.com.
- Include your order number, description of the issue, and a photo.
- Make sure to retain the original invoice/tags and
- Allow 1-2 business days for our team to get back to you and the return will be initiated by us.
Reverse Pick up
- Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy. Pick-up will be attempted twice. If courier service is unable to pick up after two attempts, you are responsible to ship it back to us.
- Self-courier: In some pin codes due to lack of serviceability, you would need to courier back the parcel to us. Fret not! An additional amount of Rs.100 will be added to your credit note for self-couriering the shipment.
Exchange / Credit Note / Refund
Once we receive your products in 1 – 2 business days our QC team will check the products and return or credit note will be issued as per policy below.
- In case of non- defective items – Once we receive the product(s) and on validation of our QC team, we will either initiate a credit note or exchange based on your choice.
- In case of defective/damaged item – If the product has a manufacturing defect. (i.e torn, stains, stitched incorrectly) , we can either offer a replacement of same product or exchange or a credit note or a refund (only in case of defective product).
- In case of incomplete/wrong order – In case of an incomplete/wrong order sent by us, we will send the complete order with the correct products on priority.
Exchange
- In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
- Exchange product: Product of same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same). No credit note will be provided for balance amount (if any)
- Please note that exchange is allowed only once per order
Credit Note
- On receipt of the product in the original condition, we will send a coupon code with the full amount to you in 1 to 2 business days.
- This Coupon Code will have a validity of 6 months from the day we give it to you and can be used only on our website
Refund
- In case of refund, it will be initiated within 1 -2 business days after QC validation.
- Refund will be credited to the account you used for placing the order
- In case of COD order, our team will get in touch with you to get your bank details.
- It may take 2 – 10 business days to reflect in your account depending on your bank
SALE ITEMS
Any items purchased during a flash/clearance sale cannot be exchanged or returned.
MODIFY / CANCEL
The order amount will be refunded or a credit note will be provided if the order is canceled. You may modify/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 9944595025 or email us at online@krishmusicals.com with your order details as soon as possible as orders are sometimes shipped on the same day.
As always we are looking forward to starting a conversation with YOU.
